What the business is
Korea's leading internet portal and search company, running Naver Pay, webtoons, music streaming, cloud and e-commerce.
The bet
That a cheap, broad membership — a 5% Naver Pay discount plus content perks — would lock shoppers into Naver's ecosystem and let it monetize the relationship later.
How it started
Naver had built Korea's biggest commerce pull without a membership: 20.9 trillion won of online transactions in 2019, more than 3 trillion won ahead of Coupang. Its first subscription went on sale the Monday after the 31 May 2020 announcement, priced below expectations at 4,900 won ($4) a month, with a free 30-day trial.
What happened
Members could choose four extra offers beyond the payment discount: 10 webtoon series, 300 songs from the Vibe streaming service, a 3,300 won video-streaming reward, 100MB of cloud storage, or audiobook discount coupons, with upgraded content access available for an additional fee. Korea University professor Kim Seong-Cheol read the play as using the affordable price to penetrate the market, secure subscribers, then leverage them for additional value; an industry source said retailers already paid to partner with Naver and expected their dependence to deepen.
How it ended up
No subscriber or revenue results were reported in the launch coverage; the service went live as planned with the company saying it would likely hold the price while the product evolved.
What has to be true
Priced below expectations at 4,900 won to maximize subscriber acquisition rather than near-term membership revenue.
Stacked a 5% Naver Pay discount on the existing 1% cash back, tying the membership's value directly to payment share.
Bundled content perks — webtoons, Vibe music, video, cloud, audiobooks — to pull digital-content users into commerce habits.
Aimed to deepen merchant dependence: the more shoppers locked in, the more indispensable Naver's traffic becomes.
Undercut rival memberships (Gmarket Smile Club 3%, WeMakePrice 2–4%) on breadth of perks rather than raw reward rate.
What can be applied
Underpricing a membership can be a land-grab: sell the bundle below expectations, lock in daily payment habits, and monetize the depth of the relationship later.
Aftermath
As of the 31 May 2020 report, sign-up was set to open at 3 p.m. the following Monday with a free 30-day trial, and Naver said it would likely keep the 4,900 won price while the product evolved. No subscriber numbers existed yet. Coverage framed the launch as likely to accelerate paid membership programs across Korean IT platforms and to deepen online retailers' dependence on Naver's traffic.
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The sources
- Naver's subscription service available from Monday koreajoongangdaily.joins.com